Canalplan Forums

Discussions => Canalplan Site issues => Topic started by: Eeyore49 on Jul 09, 2024, 03:27 PM

Title: Lost Account
Post by: Eeyore49 on Jul 09, 2024, 03:27 PM
Hi,

I have previously been registerd on this website under the username/display name \"Eeyore49\".

It appears that the previous account has been deleted or blocked in some manner.

I have just registered a new account under the same display name using my email address.

Is it possible to retrieve my old account or link it to the new one so that I can access the photos that I uploaded over the years?

Thank you

Eeyore49
Title: Lost Account
Post by: Stephen Atty on Jul 09, 2024, 07:05 PM
We've not deleted any accounts - we put in a migration process to move old accounts to the new structure and as far as I know that should still be working.

Can you raise it as a bug and we'll look into it .

I have found your previous account on here - created using a virgin media email address

It looks like your previous account has a login username of pbraybrook
Title: Lost Account
Post by: eeyore on Jul 10, 2024, 08:38 AM
Thank you.
I have now managed to log on with that account.
You are amazing.
Thank you
Title: Lost Account
Post by: Stephen Atty on Jul 11, 2024, 07:10 PM
Glad it's all sorted out